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Make a complaint

If you wish to complain about something or someone involved in Youth Justice you may:

Step 1

  • Speak with your Youth Justice officer or counsellor. In a Youth Justice centre you can speak with a unit manager.

    or

  • Ask to speak to the manager of the office or Youth Justice centre.

Step 2

If you are not happy with how your complaint was handled you can write to the agency's Regional Director who supervises the manager (ask staff for the Regional Director's name and address).


Step 3

If you are still not happy with how the complaint was handled you can write to the Executive Director (the head of Youth Justice NSW). The Executive Director's address is GPO Box 31, Sydney NSW 2001.


On this page:





How to make complaints outside the agency

You can complain to a person who doesn't work for Youth Justice. This person can be:

  • The NSW Ombudsman whose job is to look into complaints people make against government departments.


    Contact details:

    NSW Ombudsman
    Level 24, 580 George Street,
    Sydney NSW 2000

    Phone: (02) 9286 1000
    Toll free: 1800 451 524
    Fax: (02) 9283 2911
    TTY: (02) 9264 8050
    Email: nswombo@ombo.nsw.gov.au
    Web: Ombudsman NSW 

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  • The Minister for Families, Communities and Disability Services, who is in charge of Youth Justice. Your complaint to the Minister must be in writing.

    Contact details:

    Minister for Families, Communities and Disability Services
    Parliament House
    Macquarie St
    Sydney NSW 2000

How we handle complaints

  • All complaints are taken seriously.

  • Only people who need to know your complaint will be told.

  • Staff you complain to must let you know what they are going to do about your complaint.

Youth Justice treats very seriously complaints that are deliberately false.

Help making a complaint

You can ask other people to help you make a complaint or lodge a complaint on your behalf.


Youth Justice Client Complaints policy

For more information download a copy of the Youth Justice Client Complaints policy:

Client complaints policy [PDF, 307kb] ​